We know it can be a long wait to get in touch with ID.me customer service. DO NOT follow advice or click links from other commenters on social media. Any contact you initiate with ID.me should be through their portal at help.id.me
ID.me representatives DO NOT contact you using email addresses that end in '.com' - please be vigilant.
The address "verified @ your-id-me.com" IS NOT LEGITIMATE. The website "losswagesassistance @ unemployment-govsupport.com" is also NOT LEGITIMATE.
If you have had correspondence with someone using an email address ending with 'id-me.com' please report it to law enforcement and to ID.me's official Twitter account.